Please take a moment to review our policy in detail. To assist you, we offer this short summary.

1. We use your personal information to fulfill your requests and serve you better. We do not share your personal details with outside third parties without your consent.
2. We will only send you materials you have indicated you want to receive according to your preferences, and we will honor your opt-out requests.
3. We use cookies and web beacons to help us understand the features that apply to visitors, provide better functionality, offer you personalized content, and manage registrations or access to certain features.
4. We do reserve the right to use or disclose your personal information in certain circumstances, such as to satisfy a legal request or protect our property, or as otherwise allowed or required by law.

When do we collect personal information? We collect personal information, such as names, addresses, e-mail addresses, demographic information (age, gender, etc.), taste or other preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information online to obtain information or submit a comment, or to place an order. We may also obtain contact lists, demographic, and other information from other sources. For the convenience of our customers and to better serve you, we combine the data. You can update or correct your contact information or change your preferences about receiving offers and information from us at any time.

What do we do with your personal information? You may choose whether to submit personal information. In some cases, personal information is required to enable your participation in certain features. We collect personally identifiable information to enter you in contests and notify you of results, to e-mail you with updates and news, to respond to your questions or comments, to register you for certain features, to send you updates when job vacancies that fit your profile arise (in the event that you submit your resume), to provide personalized content, information, and/or to send out brochures, coupons, samples, offers and other information on our products or our company. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information online will get it. If we are not sure of your preferences we may ask you about them. We also offer visitors an “opt-out” option at any time they wish to cease receiving e-mails or other information from us.

As is customary in many businesses, we may purchase and use opt-in e-mail lists to contact potential customers. We will honor opt-out requests and ask those providing lists to give us assurances that e-mail contact information is provided only for those consumers who have expressed a desire to receive offers and information by e-mail.

Personal information is used solely by us, and our employees, affiliates, agents or business partners who help make this site, its content, and the products and services at this site, available to you in order to respond to your requests (like fulfilling online shopping orders or offering a sweepstakes or promotion), and to better serve you, consistent with this policy. Individuals handling personal information are trained in appropriate procedures. Our agents and service providers are required to keep your personal information confidential and not use it for any purpose other than to perform specified services for us. Data may be shared or combined between current or future affiliates, subsidiaries or other related entities of our company to enhance efficiency and minimize duplication of contacts with you. In addition, we may occasionally ask you if we may share information with other trusted third parties. We will let you know at the time the information is collected if such third-party sharing is anticipated, will identify the types of businesses at the area of collection, will describe the information we will share (like your mail or e-mail address) and will only share data if you agree. We will share personal data only with those who have agreed to follow careful policies.

How do we use “cookies” and Web beacons?

What are cookies?

“Cookies” are data files that a Web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our sites use cookies for a variety of purposes. We use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalized online experience.

How do we use cookies?

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by a visitor, and the domain name of the visitor’s Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors. We also use cookies to help prevent children from entering certain areas or features intended only for adults or teens.

How do we use cookies to personalize your experience at our sites?

Cookie technology helps us deliver content tailored to a visitor’s interests, and allows us to make ordering products, entering and participating in sweepstakes and contests, and offering other functions at our site easier for our visitors. Sites that offer online shopping use cookies to remember and process the items in your shopping cart. Where permitted, we may associate personal information with a cookie file in such instances.

What if you don´t want cookies?

If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Netscape Navigator). (Check your browser HELP menu to learn the correct way to change or update your cookies.).

What are Web beacons and how do we use them?

Some of our Web pages and e-mail updates may contain electronic images called Web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On Web sites, these allow us to count visitors who have viewed our pages. In promotional e-mail messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.

What do we do to safeguard personal information? We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfill your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors, and honor your preferences about contacts you receive.

What about links to other Web sites? We may offer links to other sites outside the Emerald Pet Products family of companies. However, we try to link only with Web sites that share our values. You should always check the privacy policy of any linked Web site to understand their personal information collection practices, including how they may use cookies. We are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

What else do you need to know? We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.

What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications? If you would like us to access, update, change, or delete information we have about you in our marketing database (subject to any applicable legal exceptions), would like to opt out of receiving further communications from us, or have questions about our privacy policy, please click here.
Date: September 2023